Discovering crossovers to stay relevant

How can libraries remain of value in society? Province of North Holland entered the design process!

Unfortunately not all pages are finished yet, and this is one of them. We try to work as quickly as possible. However if you have any questions, please send us an email and we get back to you as soon.

Bibliotheken hebben het zwaar. Bezuinigingen, dalende ledenaantallen en de digitalisering brengen de nodige uitdagingen met zich mee. Al sinds 1990 neemt het ledenaantal landelijk af. Zonde! Want mensen kunnen er lezen en leren, elkaar ontmoeten en kennis maken met kunst en cultuur.

Iedere provincie in Nederland is verantwoordelijk voor zijn eigen bibliotheekbeleid. Dat wordt vervolgens uitgevoerd door de provinciale ondersteuningsinstellingen (POI’s). In opdracht van Provincie Noord-Holland deden we onderzoek in The Base, naar hoe bibliotheken relevant kunnen blijven.

The Base is een bedrijfsverzamelgebouw op Schiphol. Naast een kinderdagverblijf en een sportschool is er ook een kleine bibliotheek gevestigd.

Between The Lines
Provincie Noord-Holland
Schiphol – Amsterdam

Design research

The ambition was to discover and validate new partnerships. To do this, you have to talk to people, show your face to your neighbours and enthuse them to think with you. You can learn about this, but even better is to do it yourself. We trained the team in design-driven research and together we experimented with different prototypes.

Prototypes are conversation starters

We spoke to several people in the library’s vicinity; the visitors, staff and tenants of The Base. From the experiments with different prototypes, we learned more about the (latent) needs of the target group. Among other things, we discovered that the library can become a partner of companies by serving their employees. However, this requires a proactive attitude, plus the ability to think beyond offering books. That further ‘thinking’ we did together. During sessions, we gave depth to the ideas. The result: rich service scenarios, describing the impact of each idea.

Service scenario’s
Beyond the horizon

Call it a box, a bubble or comfort zone. Nothing wrong with that. But sometimes it can be smart to step out of your own world for a while. In search of inspiration or new collaborations. Finding it hard to get started? Then maybe we can help you take the first step, or leap.

Design in
the service
of people